Delivery Manager

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Delivery Manager

At Merge Development we're looking for a Delivery Manager to join our team.

Full-time · Remote

Intro

We are a product-oriented design and development team specializing in fintech solutions, SaaS platforms, and mobile app design. Right now we are looking for a Delivery Manager who will help us make projects work like a Swiss watch. If you like everything to go according to plan and always achieve results, then join us.

Responsibilities 

Proposal stage:

  • Gets details about the project from the Sales Manager;
  • ETA Sign-off;
  • Cover answers for clients about the development;
  • Manage proposal fixes.

Kick-off stage:
  • Defying the production team (from Design and Development departments);
  • On-board the team to the project;
  • Active listening on the call and figuring out priorities and next production steps;
  • Managing follow-up messages and materials from both sides;
  • Managing recurring meetings setup for Design (by Design Lead) and Development (by Delivery Manager) departments or both (by Delivery Manager).

Discovery phase:

  • Attend meetings/workshops;
  • Creation risk plan;
  • Managing the roadmap update due to the Discovery phase deliverables.
Production stage:
  • Build and manage project Roadmap for production team (deadlines, manage ETA);
  • Task Management for large projects in Jira or similar software (setup, update);
  • Cover all client’s expectations by controlling the quality of deliverables;
  • Manage stakeholder’s reviews (prepare demo agenda and materials, facilitate the meeting, gather feedback from stakeholders, write meeting notes and follow-up, and provide the report of completed work to the client).
Customer success:
  • Control budget, approve invoices;
  • Create a monthly summary of completed work;
  • Solve misunderstandings and other conflict situations that might occur during the working process with the client;
  • Constant communication with the client so every party involved understands how the project is doing.

Building strong relationship with the client

  • Communicate with client on the calls with webcam at least 1 time per week;
  • Write contact report and regular reports;
  • Inform client about the status / problems / issues on the project;
  • Advice client;
  • Tell client about competitors / insights;
  • Ask client about life / work;
  • Inform client about team / client success.

Requirements 

  • Experience in a similar role for 3+ years;

  • At least Upper-Intermediate English;

  • Exceptional customer-facing skills;

  • Ability to manage and prioritize tasks efficiently;

  • Expertise in people management and leadership;

  • Strong organizational skills;

  • Solid resource planning and problem-solving skills;

  • Readiness to demonstrate a proactive attitude

  • Excellent verbal and written communication skills.

Nice to have

  • Code review;
  • Advice the tech stack.

Benefits 

  • A $1,000 grant on an educational program of your choice;

  • A $200 per quarter for anything which makes you feel healthy;
  • Free English classes with a native speaker;
  • Performance review once per half-year with salary review;
  • 20 days of paid vacations and 10 days of sick leaves per year;
  • Being able to work from any place in the world;
  • Creating alongside thinkers and innovators;
  • Helping create awesome products;
  • Having an honest and open dialogue with co-workers and team leads.

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